Terms of service
Summary of Business Terms
The online store at https://mobileorigin.com/ is operated by a company Ingredi Europa s.r.o., based in Krajánkova 3176/2, 141 00 Praha, ID number 28544668, recorded in the Commercial Register at the Municipal Court in Prague, section C, insert 149265, Tax Identification No. CZ28544668. You can contact us via our email customercare@mobileorigin.com or phone +420 608 663 085.
As soon as you send your order through the online store, a contract is concluded. We will confirm the acceptance of the order and the conclusion of the contract by email.
Make your payment within 1 days of entering the contract or later depending on the selected payment method.
As a consumer, you can withdraw from the contract at any time, up to 14 days from the day you receive the goods. For contracts from which it is not possible to withdraw, refer to the full business terms. We can also withdraw from the contract at any time, until you take possession of the goods. After withdrawal, return the goods to us, including any gifts or bonuses if we have provided any, at your expenses, within 14 days from the withdrawal. We will refund your money within 10 days from the delivery of the withdrawal, but not before you return the goods or prove that you have sent them to us.
If you order physical goods in our online store, a purchase contract will be concluded.
You will become the owner of the goods by taking possession of the goods. If you as a consumer receive damaged goods, please inform us immediately. If you notice the damage when receiving the goods, also inform the carrier.
If you are a consumer, you have the right to claim defects that appear on the goods within 2 years of receiving the goods. The exact method of making a claim about the goods, and what you may claim, can be found in the full version of Terms and Conditions.
General Provisions
1.1. Scope of the Terms and Conditions. These terms and conditions govern the conclusion of contracts between us as the merchant and you as the customer through the online store and our and your rights and obligations arising from the contracts. The terms and conditions also include mandatory information. Information about the processing of personal data can be found in a separate document on our website. The terms and conditions become effective on 1. 8. 2025.
1.2. Used Terms. In our terms and conditions, we use the following abbreviations:
1.2.1. We, which means the merchant, namely a company Ingredi Europa s.r.o., based in Krajánkova 3176/2, 141 00 Praha, ID number 28544668, recorded in the Commercial Register at the Municipal Court in Prague, section C, insert 149265, Tax Identification No. CZ28544668.
1.2.2. You, which means the customer, i.e., the second contracting party different from us, which may be one of the following entities:
1.2.2.1. consumer, which is a person not acting within the scope of their business or self-employment,
1.2.2.2. entrepreneur, which is a natural person or legal entity acting within the scope of their business or self-employment.
1.2.3. Online Store, which is our web interface located at the web address https://mobileorigin.com/, where you can see what we offer and you can order goods from what we offer.
1.2.4. Email, which is electronic mail that can be used to contact us at the email address customercare@mobileorigin.com.
1.2.5. Phone, which can be used to contact us at the telephone number +420 608 663 085.
1.2.6. Contracts, which means purchase contracts.
1.3. The relationship of the Terms and Conditions and the contract. The Terms and Conditions are an integral part of contracts. Different agreements in the contract have priority over the Terms and Conditions.
1.4. The contract and the Terms and Conditions and legislation. Rights and obligations not regulated by the Terms and Conditions or by the contract are governed by the laws of the Czech Republic, especially by Act No. 89/2012, The Civil Code, and Act No. 634/1992, on Consumer Protection, in accordance with the laws of the European Union, especially Directive 2011/83/EU on Consumer Rights and Directive 2000/31/EC on Electronic Commerce. In the case of a conflict between the Terms and Conditions, or the contract, and a law regulation, unless it is a matter which may be dealt with differently by a contract, the respective law regulation has priority.
1.5. Severability of the Terms and Conditions and the contractual agreements. If any of the clauses of the Terms and Conditions or the contractual agreements becomes invalid, ineffective or not being taken into account, this shall not affect the validity and enforceability of the remaining clauses of the Terms and Conditions and the contractual agreements.
1.6. Relations with an international element. The legal relations between you and us are governed in the presence of an international element by the Czech law and Czech courts are competent for dealing with any disputes. The United Nations Convention on Contracts for the International Sale of Goods (Vienna Convention) shall not apply.
1.7. Complaint resolution. Any complaints and disputes between you and us can be resolved
1.7.1. extrajudicially through proceedings conducted by the Czech Trade Inspection Authority (adr.coi.cz)
1.7.2. via email on the e-mail address customercare@mobileorigin.com,
1.7.3. by phone at the phone number +420 608 663 085.
1.8. Supervisory authorities. Our activities are monitored and supervised by state authorities of the Czech Republic, to which you can address your complaints in accordance with the laws governing their scope and powers. The state supervisory authorities include in particular:
1.8.1. The Czech Trade Inspection Authority,
1.8.2. trade licensing offices,
1.8.3. The Office for Personal Data Protection.
Ordering goods and contract conclusion
2.1. Ordering goods. You can order goods from our online store by accepting the offer to conclude a contract, which is made by displaying the goods in the online store, through:
2.1.1. the online store.
Acceptance of our offer with amendments or deviations is not possible and is considered a counter-offer on your part.
2.2. Ordering goods via the internet. You can place an order for goods through the online store by selecting the offered goods in the desired quantity, quality, and version, adding the goods to the virtual shopping cart, filling in the required information, selecting the method of delivery and payment, and sending your order using the "Finish order / Pay" button, which constitutes the conclusion of the contract. Before submitting the order, you will be able to review and, if necessary, modify the provided information.
2.3. Confirmation of order acceptance. We will confirm the successful acceptance of your order and the conclusion of the contract by sending an email to your email address with the email message. This email will include:
2.3.1. Confirmation of the contract's conclusion and its content,
2.3.2. Our terms and conditions, which also include mandatory information.
In case of incompleteness or incorrectness of the order, we will ask you to complete it or inform you of the impossibility of concluding the contract.
2.4. Language and contract storage. Contracts are concluded in the English language. We save the concluded contracts and you can access your contracts through the online store.
Concluded contracts and their content
3.1. Change and termination of the contract. Concluded contracts cannot be unilaterally changed or terminated; such actions can only be taken based on mutual agreement, legal regulations, or terms and conditions.
3.2. Content of purchase contract. Based on the concluded purchase contract, we are obligated to deliver the ordered goods as agreed and to provide any agreed services, and you are obligated to accept the goods and pay the total price, which includes the price of the ordered goods, payment fees, delivery fees, and the price of any other ordered services.
3.3. Protection of intellectual property. If we deliver goods protected by intellectual property rights (especially copyrights, trademarks, industrial designs, patents, and utility models), the contract does not grant you a license to exercise intellectual property rights. Goods protected by copyright can only be used for personal use by individuals and for the internal needs of legal entities. Especially, you are not allowed to reproduce, further sell, rent, or otherwise provide access to third parties.
3.4. Discounts and promotions. For discount or other marketing events, individual discounts and benefits cannot be combined unless stated otherwise.
3.5. Gifts and bonuses. If gifts or other bonuses are provided under the contract, it is done based on a gift contract, and we are not responsible for defects in these gifts or bonuses. The existence of a gift contract depends on the existence of the main contract, and the gift contract is concluded with the condition of its termination in case of the termination of the main contract.
3.6. Discount coupons and gift vouchers. Discount coupons and gift vouchers can be used under agreed conditions or the conditions stated on the coupon or voucher. Unless specified otherwise, they can only be used with us, and their validity period is limited, in the case of discount coupons, until revoked or until the end of the discount campaign, and in the case of gift vouchers, to one year from the date of issuance.
Payment conditions
4.1. Methods of payment. The total price may be paid in ways that can be found on the corresponding page in our online store.
4.2. Payment deadline. The total price must be paid either before the delivery of the goods, upon the receipt of the goods, or later, depending on the agreed payment method. If the total price is to be paid before the delivery of the goods, it must be paid within 1 days from the contract's conclusion. If the total price is paid through a payment service provider, it will be paid by transferring the monetary amount to our account with the payment service provider.
4.3. Payment via credit. If payment is arranged through credit or another financial service based on a contract with a financial service provider, this arrangement is also governed by the terms of the contract and the conditions of the financial service provider.
4.4. Electronic delivery of tax documents. You agree that we will issue and send invoices (tax documents) to you in electronic form to the email address provided during the order.
Delivery terms
5.1. Methods of delivery. The methods of delivery that you can use are listed on the corresponding page in our online store.
5.2. Limitations on goods delivery. The goods are delivered only to countries listed in the ordering process.
5.3. Acquisition of ownership. You will become the owner of the goods we deliver to you by taking possession of the goods.
5.4. Delivery time. The agreed time for delivery of goods runs from the conclusion of the contract. If you are a consumer and the delivery time is not agreed upon, we will deliver the goods to you without unnecessary delay, but no later than 30 days from the date of the contract. If the total price is to be paid before the delivery of the goods, the delivery time starts from the payment of the total price. The goods will be delivered to the designated location within this period. If you are not a consumer and the goods are to be delivered to the destination by a carrier, the goods will be handed over to the carrier within this period.
5.5. Acceptance of goods. You are obligated to accept the goods at the agreed time and place depending on the delivery method. If the goods are to be delivered by a carrier, you are obligated to accept them upon delivery to the designated location. If you do not take possession of the goods we are entitled to withdraw from the contract and to have the costs associated with the delivery of the goods paid, unless they were paid before delivery of the goods. If we are to deliver the goods to you again after you fail to accept them, we have the right to charge for the costs associated with repeated delivery.
5.6. Identity verification upon receipt of goods. If the goods have been paid for before their delivery, we are entitled to condition the handover of goods on identity verification of the receiving person based on an identity document.
5.7. Damage to goods during transport to consumers. If you are a consumer, the risk of damage to the goods passes to you when you take possession of them. If you receive damaged goods, you are obligated to inform us immediately, preferably:
5.7.1. by email to the e-mail address customercare@mobileorigin.com,
5.7.2. by phone to the telephone number +420 608 663 085.
If you notice the damage to the shipment upon receipt, you are obligated to inform not only us but also the carrier upon receipt. You can ask the carrier to unwrap the damaged shipment before accepting it, and if you find the goods to be damaged, you are not obligated to accept them from the carrier.
5.8. Packaging of goods. Unless otherwise agreed, the goods will be packaged in a manner suitable for their preservation and protection.
Right to withdraw from the contract
6.1. General conditions about withdrawal from the contract. By withdrawing from the concluded contract, the contract is nullified from the beginning, and the parties are obliged to return everything they provided based on the canceled contract. Withdrawal from the contract also nullifies any dependent gift contract. The right to withdraw from the contract can be used under the conditions specified in the terms and conditions, or if so specified by legal regulations.
6.2. Our right to withdraw from the contract. We have the right to withdraw from the concluded contract at any time from the day the contract is concluded until the moment you take over the goods, for reasons:
6.2.1. exhaustion of the ordered goods stock,
6.2.2. non-acceptance of goods during its delivery,
6.2.3. abuse of the ordering system of our online store,
6.2.4. providing incorrect information when ordering goods,
6.2.5. ordering goods at a significantly lower price than the usual price, if the goods were offered at this price as a result of an error or mistake in our online store,
6.2.6. other reasons worthy of special consideration.
6.3. Consumer's statutory right to withdraw from the contract. If you are a consumer, you have the right to withdraw from the concluded purchase contract within the period of 14 days from the day
6.3.1. receipt of goods,
6.3.2. receiving the last piece of goods, if you order several pieces of goods within one order that are delivered separately,
6.3.3. receiving the last item or part of the delivery of goods consisting of several items or parts,
6.3.4. receipt of the first delivery of goods, if a regular delivery of goods is agreed for a specified period,
6.3.5. conclusion of the contract, if it is another contract.
6.4. Non-ability to withdraw from the contract. You do not have the right to withdraw from contracts:
6.4.1. for the supply of goods made to your specifications or tailored to your needs,
6.4.2. for the supply of goods in sealed packaging, which are not suitable for return for health protection or hygiene reasons after you have broken the seal,
6.4.3. for the supply of goods that are perishable or goods with a short shelf life, as well as goods that have been irreversibly mixed with other goods after delivery,
6.4.4. for services that have been fully provided,
6.4.5. others, as specified by law.
6.5. Method of withdrawal from the contract. If you have the right to withdraw from the contract and you wish to do so, you can do it in the form of a unilateral legal act, which you will deliver to us, preferably by
6.5.1. by filling out the web form located at the corresponding page of our online store,
6.5.2. by filling out the template form for withdrawal from the contract, which is an annex of the Terms and Conditions and sending it
6.5.2.1. by email to the e-mail address customercare@mobileorigin.com;
6.6. Compliance with the deadline. If you are a consumer, to comply with the deadline for withdrawal from the contract, it is sufficient if you send us the withdrawal on the last day of the period specified for withdrawal from the contract.
6.7. Returning goods after withdrawal from the contract. If you withdraw from the contract, you are required to return the goods to us at your expenses preferably simultaneously with the withdrawal from the contract, no later than 14 days after the delivery of the withdrawal and preferably
6.7.1. by shipping the goods to the address of our seat.
You must return the goods undamaged, uncontaminated, unused, and not showing signs of wear, including all accessories and documentation, if possible in the original packaging. You are also required to return to us all gifts and bonuses that you have received on the basis of the canceled contract.
6.8. Refund after withdrawal from the contract. If you as a consumer withdraw from the contract, we will refund the paid funds to you within 10 days after the delivery of the withdrawal from the contract, but not before you return the goods to us or prove that you have shipped the goods to us. We will refund the paid shipping costs to you only in the amount corresponding to the cheapest comparable method of delivery that we offer. If there is a reduction in the value of the returned goods as a result of handling them differently than necessary to become acquainted with their nature, characteristics, and functionality, the refunded amount will be reduced by the amount by which the value of the goods has decreased. We will refund the money to you in the same manner in which we received it from you, or another method that we agree upon, as long as it does not incur additional costs for you.
Complaints of defects
7.1. Claim period. You can claim a defect that manifests within 2 years for new goods and within 1 year for used goods, from the date of receipt of the goods.
7.2. Our responsibility for goods defects. We are responsible for ensuring that the goods are free from defects upon receipt. Especially, we are responsible for ensuring that the goods
7.2.1. match the agreed description, type, and quantity, as well as quality, functionality and other agreed-upon properties,
7.2.2. are suitable for the purpose you require, if we have agreed to it,
7.2.3. are delivered with agreed-upon accessories and usage instructions, including assembly or installation guide.
7.3. Additionally, we are responsible for ensuring that, in addition to the agreed-upon properties, the goods meet the following requirements; this does not apply if we warned you before the contract was made that certain properties of the goods differ, and you agreed to it:
7.3.1. suitable for the purpose that goods of this type are usually used for, even considering third-party rights, legal regulations, technical standards, or industry codes of conduct, if there are no technical standards,
7.3.2. in quantity, quality, and other properties, including lifespan, functionality, compatibility, and safety, meet the usual properties of goods of the same type that you can reasonably expect, even considering any public statements made by us or another person in the same contractual chain, especially in advertising or labeling; we are not bound by public statements if we were not aware of them or if they were modified in a comparable manner to how they were made at the time the contract was made, or could not have influenced the purchase decision,
7.3.3. are delivered with accessories, including packaging, assembly instructions, and other usage instructions that you can reasonably expect, and
7.3.4. match in quality or execution the sample or model that we provided you with before the contract was made.
7.4. Limitation of liability. We are not responsible to you
7.4.1. for wear and tear of the goods corresponding to the extent of their previous use,
7.4.2. for used goods for a defect corresponding to the extent of use or wear and tear, which the goods had upon receipt,
7.4.3. for consumable goods with a marked minimum durability period and for perishable goods with a marked period of usability, for the unusability of the goods after the expiry of the marked period,
7.4.4. if you caused the defect yourself.
7.5. Time for exercising the right. You are obligated to inspect the goods as soon as possible and verify their properties and quantity. Exercise your right of liability for defects with us as soon as possible after you are able to detect the defects, and within the complaint period. If a defect appears within one year from acceptance, the goods are presumed to have been defective already at the time of acceptance, unless the nature of the goods or the defect excludes this.
7.6. Right to rectify defects. If the goods have a defect, you have the right to free rectification of the defect, either by delivering new goods without defects or by repairing the goods. You do not have the right to choose the method of rectifying the defect if the method you choose is impossible or disproportionately expensive compared to the other method.
7.7. Right to a reasonable discount and withdrawal from the contract. If we refuse to rectify the defect or do not rectify it, or if the defect reoccurs, or is a significant breach of the contract, or if it is apparent from our statement or circumstances that the defect will not be rectified in a reasonable time or without significant inconvenience for you, you may request a reasonable discount or withdraw from the contract. You do not have the right to withdraw from the contract if the defect is insignificant.
7.8. Method of complaint. If you want to exercise your right of liability for defects, you can do so best:
7.8.1. by sending the goods to the address of our seat,
7.8.2. if another person is designated in the warranty certificate or other document, on the goods packaging, or in our online store for liability for defects, with this person.
7.9. Requirements for making a claim. The goods must be returned to us in a condition that allows the assessment of the legitimacy of the claim, especially it is not possible to return the goods excessively dirty. When making a claim, it is necessary:
7.9.1. to prove that the goods were purchased from us,
7.9.2. to state what defect you are claiming and how you wish the claim to be handled. The desired method of claim handling cannot be changed subsequently without our consent.
7.10. Handling of the claim. Your claim will be handled within a reasonable time, no later than 30 days from the date the claim was made. You will be notified within this period about the handling of your claim, and the goods will be returned to you in the same manner as they were submitted during the claim process. If the claim is not handled on time, you have the right to withdraw from the contract or request a reasonable discount on the price. If your claim is recognized, the time for reporting defects and the presumption of a defect existing at the time of goods acceptance are extended by the period during which you cannot use the goods.
7.11. Reimbursement of the claim expenses. In case of a claim, you are entitled to reimbursement of necessary expenses that were reasonably incurred when exercising the right to claim goods defects.
7.12. Claim confirmation. When exercising the right to claim goods defects, we will issue you written confirmation of when you exercised this right, what the claim involves, and what type of handling you request, as well as confirmation of the date and method of handling the claim, including confirmation of any repairs and their duration, or written justification for rejecting the claim.
7.13. Extended quality warranty. Beyond your legal rights, you may be offered an extended quality warranty for the goods. This arises from a statement by the warranty provider, which may also be made in advertising, that they will satisfy you beyond your legal rights if the goods do not have the properties stated in the warranty statement. Rights arising from the extended quality warranty and conditions for its exercise are governed by the statement of the warranty provider. If the warranty provider guarantees that the goods will retain their function and performance for a certain period during normal use, or if the goods packaging specifies a warranty period or period of usability, then you have the right to at least receive new goods without defects or their repair.
Additional Provisions
8.1. Take-back of goods. In accordance with laws governing the take-back of goods, you have the option to deliver the same quantity and type of goods for free at the place of sale when purchasing certain types of goods.
Attachments
Withdrawal from the agreement
Form can be also downloaded here
Addressee:
Ingredi Europa s.r.o.,
based in Krajánkova 3176/2, 141 00 Praha,
ID number 28544668,
Tax Identification No. CZ28544668
I / We *) hereby withdraw from the agreement on purchase of the following goods *) / provision of the following services *):
Order ID (optional, for faster handling of the request):
Date of order *) / Date of receiving goods *):
Name and surname of the consumer/consumers:
Address of the consumer/consumers:
Date:
Consumer's/consumers' signature (only if this form is sent on paper):
(*) Strike out irrelevant or fill in data.